FREQUENTLY ASKED QUESTIONS

At On Location Tours your health and safety is our top priority! Although there are no known cases of illnesses at On Location Tours, we are responsible for keeping an active stance in preventing the spread of any diseases. We are following the Centers for Disease Control and Prevention along with Federal and State guidelines on stopping the spread.

Exposure to COVID-19 is an inherent risk in any public location where people are present; while we are doing everything we can to limit the spread, we cannot guarantee you will not be exposed during your visit. If you are feeling unwell, we kindly ask that you stay home for the safety of all customers and staff attending the tour. The CDC advises that older adults and people of any age who have serious underlying medical conditions might be at higher risk for severe illness from Coronavirus. Guests should evaluate their own risk in determining whether to attend. People who show no symptoms can spread Coronavirus if they are infected, any interaction with the general public poses an elevated risk of being exposed to Coronavirus. By attending our tours, you acknowledge and agree that you assume these inherent risks associated with attendance. You also agree to follow all safety protocols listed by On Location Tours, failure to do so may result in denied entry to the tour or removal from the tour without refund.

Customer & Staff Protection

The daily washing and disinfecting of our vehicles encompassing the exterior and interior is standard operating procedure to ensure customers feel safe and secure. All customers are required to wear a CDC Approved Face Covering (masks with exhalation valves are strictly prohibited) throughout the duration of the tour, persons without a covering or refusal to wear one will be denied entry without refund.

• All high touch areas are wiped clean and disinfected including headrests, armrests, grab handles, luggage compartments, railings, windows, and window sills.
• The cabin floors are swept and mopped thoroughly, and the restroom is wiped down and disinfected.
• An air-borne germ-eliminating spray is administered inside our vehicles.
• Advanced hand sanitizer that kills more than 99.99% of common germs is provided to all customers.
• Our buses are equipped with upgraded filtration systems and an electrostatic disinfectant fogging system that is FDA and EPA approved.

Yes. Our tours travel through much of Manhattan while highlighting the specific TV and movie locations that are the tours’ main focus. As a result, many tour-goers often find our tours an ideal way to tour the city. Some folks prefer to do these tours at the start of their trip to get an overall view of New York City.

The exact itinerary and route of the tour vary somewhat from tour to tour, so we can’t say ahead of time exactly which locations will be visited on a specific tour. There are usually three to four scheduled stops on each tour, including various bars, shops and other locations – but tour routes may differ from tour to tour. You will be provided with a handout that lists many of the real-life locations on the tour so you can revisit them at your leisure afterwards.

While it is extremely rare, we do sometimes need to skip or modify certain locations that usually are part of the tour. Since the tour is visiting real-life locations all around Manhattan, the tour’s itinerary can sometimes be impacted by traffic conditions, store hours, etc. On Location Tours assumes no liability or responsibility for traffic conditions, access to sites, or other conditions beyond its control.

Absolutely not! The tour takes place on a coach bus since the locations are spread out throughout the city. Each tour will get off the bus at a number of different locations along the way, giving you the opportunity to experience the locations and take pictures. Whenever you leave the bus, it is with the tour guide. The tour includes a mix of on-the-bus viewings of locations and stops to get off the bus to explore, all woven into the story of how they relate to the TV shows and movies that have portrayed them on the big and small screens.

Priority seating offers guaranteed assigned seating in the first four rows of the bus. There is an additional charge for Priority Seating. Otherwise, seating is first-come, first-serve. If you have a number of people in your party that want to sit together, you should make sure to arrive 15-20 minutes early. Guests that arrive late or right at the starting time are much more likely to have to split up their group.

Buses are not equipped with lap or shoulder belts or harnesses.

No, On Location Tours does not keep a waiting list for our tours. Tours usually sell out, and often well in advance, so please make sure to purchase your tickets far in advance, especially if you have limited time availability.

Yes. While photography and filming are not allowed on the bus portion of the tour, there are some great spots for taking photos and videos at our numerous stops along the way. You may take photos out of the window at the various locations your guide is highlighting.

Gratuities are not included in the price of the tour ticket. A tip for exemplary service is always appreciated but never required.

No food or drinks are served on the tour, but you can feel free to bring something of your own if it is neat and you’re sure to remove all garbage from the bus at the end of the tour. There may be a few quick stops where you can grab something during the tour. Alcohol is completely prohibited on the bus.

The tour is conducted on an enclosed coach bus. It is heated in the winter and air-conditioned in the summer.

Yes, but you need to contact On Location Tours directly before booking your tickets to arrange a wheelchair accessible bus if needed. To do this, please email [email protected]. Buses are not equipped with lap or shoulder belts or harnesses. We are committed to providing accessible tours to persons with disabilities and are able to provide accessible vehicles for passengers with mobility impairments.

Notice of the need for an accessible vehicle at least 24 hours in advance is strongly recommended so as to guarantee the timely provision of an accessible vehicle. The wheelchair lifts can accommodate up to approximately 600 pounds in total. However, If you will be using a fold-up wheelchair and will be traveling with someone who can provide assistance on and off the bus, you do not need to inform us ahead of time as all of our buses have room in the luggage compartment to store it.

Yes, gift certificates are available and make a perfect gift for holidays, birthdays or any other occasion! To purchase a gift certificate for this activity, please click on the “Gift Certificates” button at the top of our website.

Yes, you can! When you purchase your gift certificate online, you will be presented immediately with your gift certificate so that you can print it out and deliver it. If you buy it over the phone, a link to your gift certificate will be emailed to you as soon as your purchase is completed.

That’s no problem, either! When you purchase your gift certificate, just select the option to have the certificate emailed directly to the recipient and provide their email address.

Yes, private tours are available. Most groups, however, decide to attend the public tour for two reasons. First, it is usually significantly less expensive. Second, part of the fun of the tour is interacting with all the other TV & movie fans that take the public tour. If you are interested in booking a private tour, contact On Location Tours by emailing [email protected].

The tour is conducted on a coach bus, so limited storage space is available. Please keep in mind that there will be several stops of up to 15-20 minutes each where we will be leaving the bus. If you are not comfortable leaving your belongings on the bus during this time, you might want to reconsider bringing them.

Yes, all of our tours are only conducted in English. Since so much of the tour is visual, however, visitors from countries such as Japan, Germany, France, Spain, and many others have enjoyed the tour just the same!

Customers interested in the Sex and the City Hotspots Tour can download an app to experience the tour in German for an additional charge, and French-speaking tourists can do the same on the NYC TV & Movie Tour. Customers must download the app in advance. With the app, customers will take the English speaking tour while listening to the app in German or French on their respective tours.