Frequently Asked Questions

General Questions

  • Is this a good sightseeing tour?
  • Yes. The tour travels through much of Manhattan while highlighting the specific TV and movie locations that are the tour’s main focus. As a result, many tour-goers often find this tour an ideal way to tour the city. Some folks prefer to do these tours at the start of their trip to get an overall view of New York City.

  • What exact locations do we visit?
  • The exact itinerary and route of the tour varies somewhat from tour to tour, so we can’t say ahead of time exactly which locations will be visited on a specific tour. There are usually 3-4 scheduled stops on each tour, including various bars, shops and other locations – but tour routes may differ from tour to tour. You will be provided with a handout that lists many of the real-life locations on the tour so you can revisit them at your leisure afterwards.

  • Is there ever a circumstance when a location is omitted from the tour?
  • While it is extremely rare, we do sometimes need to skip or modify certain locations that usually are part of the tour. Since the tour is visiting real-life locations all around Manhattan, the tour’s itinerary can sometimes be impacted by traffic conditions, store hours, etc. On Location Tours assumes no liability or responsibility for: traffic conditions, access to sites, or other conditions beyond its control.

  • Are we on the bus the whole tour?
  • Absolutely not! The tour takes place on a coach bus since the locations are spread out throughout the city. Each tour will get off the bus at a number of different locations along the way, giving you the opportunity to experience the locations and take pictures. Whenever you leave the bus, it is with the tour guide. The tour includes a mix of on-the-bus viewings of locations and stops to get off the bus to explore, all woven into the story of how they relate to the TV shows and movies that have portrayed them on the big and small screens.

  • Is there assigned seating on the bus?
  • Priority seating offers guaranteed assigned seating in the first four rows of the bus. There is an additional charge for Priority Seating. Otherwise, seating is first come, first serve. If you have a number of people in your party that want to sit together, you should make sure to arrive 15-20 minutes early. Guests that arrive late or right at the starting time are much more likely to have to split up their group.

  • Are the buses equipped with seatbelts?
  • Buses are not equipped with lap or shoulder belts or harnesses.

  • If the tour is sold out, is there a waiting list?
  • No, On Location Tours does not keep a waiting list for our tours. Tours usually sell out, and often well in advance, so please make sure to purchase your tickets far in advance, especially if you have limited time availability.

  • Are cameras allowed on the tour?
  • Yes. While photography and filming are not allowed on the bus portion of the tour, there are some great spots for taking photos and videos at our numerous stops along the way. You may take photos out the window at the various locations your guide is highlighting.

  • Should I tip the tour guide?
  • Gratuities are not included in the price of the tour ticket. A tip for exemplary service is always appreciated, but never required.

  • Are food and drink included on the tour? Can I bring my own?
  • No food or drinks are served on the tour, but you can feel free to bring something of your own if it is neat and you’re sure to remove all garbage from the bus at the end of the tour. There may be a few quick stops where you can grab something during the tour. Alcohol is completely prohibited on the bus.

  • What type of bus is used?
  • The tour is conducted on an enclosed coach bus. It is heated in the winter and air conditioned in the summer.

  • Are the buses handicapped accessible?
  • Yes, but you need to contact On Location Tours directly before booking your tickets to arrange a wheelchair accessible bus, if needed. To do this, please email [email protected]. Buses are not equipped with lap or shoulder belts or harnesses. We are committed to providing accessible tours to persons with disabilities and are able to provide accessible vehicles for passengers with mobility impairments. Notice of the need for an accessible vehicle at least 24 hours in advance is strongly recommended so as to guarantee the timely provision of an accessible vehicle. The wheelchair lifts can accommodate up to approximately 600 pounds total. However, If you will be using a fold-up wheelchair and will be traveling with someone who can provide assistance on and off the bus, you do not need to inform us ahead of time as all of our buses have room in the luggage compartment to store it.

  • Are gift certificates available for the tour?
  • Yes, gift certificates are available and make a perfect gift for holidays, birthdays or any other occasion! To purchase a gift certificate for this activity, please click on the “Gift Certificates” button at the top of our website.

  • How is my gift certificate delivered? Can I print it out now and give it to the recipient myself?
  • Yes, you can! When you purchase your gift certificate online, you will be presented immediately with your gift certificate so that you can print it out and deliver it. If you buy it over the phone, a link to your gift certificate will be emailed to you as soon as your purchase is completed.

  • What if I want the gift certificate emailed to the recipient instead?
  • That’s no problem, either! When you purchase your gift certificate, just select the option to have the certificate emailed directly to the recipient and provide their email address.

  • Can I book a private tour?
  • Yes, private tours are available. Most groups, however, decide to attend the public tour for two reasons. First, it is usually significantly less expensive. Second, part of the fun of the tour is interacting with all the other TV & movie fans that take the public tour. If you are interested in booking a private tour, contact On Location Tours by emailing [email protected].

  • Can I take a stroller or luggage on the tour?
  • The tour is conducted on a coach bus, so limited storage space is available. Please keep in mind that there will be several stops of up to 15-20 minutes each where we will be leaving the bus. If you are not comfortable leaving your belongings on the bus during this time, you might want to reconsider bringing them.

  • Are the tours conducted in English only?
  • Yes, all of our tours are only conducted in English. Since so much of the tour is visual, however, visitors from countries such as Japan, Germany, France, Spain and many others have enjoyed the tour just the same! Customers interested in the Sex and the City Hotspots Tour can download an app to experience the tour in German for an additional charge, and French speaking tourists can do the same on the NYC TV & Movie Tour. Customers must download the app in advance.  With the app, customers will take the English speaking tour while listening to the app in German or French on their respective tours.

NYC TV & Movie Tour (Bus)

  • Is this a good sightseeing tour?
  • Yes. The tour travels through much of Manhattan while highlighting the specific TV and movie locations that are the tour’s focus. As a result, families and friends often find this tour an ideal way to tour the city. While the tour does not visit such Manhattan landmarks as the Statue of Liberty or Empire State Building, you will be visiting neighborhoods such as Greenwich Village, Chelsea, SoHo and TriBeca.

  • Where does the tour end?
  • The NYC TV & Movie Tour ends at McGee’s Pub located at 240 West 55th Street and 8th Avenue.

Sex & the City Hotspots Tour (Bus)

  • Is there an age limit on the Sex and the City Hotspots Tour?
  • Children under 18 are not allowed on this tour. This is an “R-Rated” tour, based on the HBO series; adult language is used and adult situations discussed. Additionally, tour participants under the age of 17 must be accompanied by an adult of at least 18 years of age. Please also keep in mind that a couple of the stops on the tour – a few bars and other establishments – do have their own age minimums, and it is up to the discretion of these establishments whom to allow in.

  • What type of ticket should I purchase?
  • Everyone must purchase the adult ticket for this tour.

  • Do you have offer any special packages or bachelorette / birthday parties?
  • Yes, we have a variety of special packages to choose from. For more information about the private tour options, please email [email protected].

  • Will we see locations from the Sex and the City movies?
  • There are a number of locations from both movies worked into the tour, but the main focus remains on the famous scenes from all six seasons of the TV seasons.

  • Is alcohol included on the tour?
  • There will be a stop at a bar that was used in the TV series, where you can purchase Cosmopolitans just like the girls. The bar offers these at a substantial discount. On Location Tours cannot include alcohol with the price of the tour, as the company does not have the required liquor license.

  • Can I bring some wine, beer, Cosmos, etc. on the bus?
  • No, it is against New York State law to consume alcohol on a bus. We do usually stop at one of the bars for Cosmos though, so if you’re interested in joining in, please make sure to bring sufficient cash and a valid ID.

  • Where does the tour end?
  • The Sex and the City Hotspots Tour ends on Sixth Avenue between 42nd and 43rd Streets

  • Is this also a good general New York City sightseeing tour?
  • Yes. While the tour’s focus is first and foremost on Sex and the City, the tour explores a variety of neighborhoods, and people often find it to be a great overview of the city. The tour usually visits neighborhoods such as SoHo, Greenwich Village, Chelsea, the Meatpacking District, Fifth Avenue and so much more. So even though the tours does visit such New York landmarks as the Empire State Building, etc., customers still find it is a great way to tour Manhattan and get to understand the city and its layout.

Gossip Girl Sites Tour (Bus)

  • Where does the tour end?
  • Near Grand Central Station (Madison Avenue between 42nd and 43rd Streets)

  • Is this a good sightseeing tour?
  • Yes. The tour travels through much of Manhattan while highlighting the specific Gossip Girl locations that are the tour’s main focus. As a result, families and friends often find this tour an ideal way to tour the city. While the tour does not visit such Manhattan landmarks as the Statue of Liberty or Empire State Building, you will be visiting neighborhoods such as Upper East Side, Upper West Side and Fifth Avenue.

  • Is there an age limit on this tour?
  • Children under 9 years old, including babies, are unfortunately not allowed on the tour, as the content of the tour is not suitable for young children. Additionally, any person under the age of 15 must be accompanied by a person at least 15 years of age or older at all times.

  • Are the tours conducted in English only?
  • Yes, the Gossip Girl Sites tour is only conducted in English at this time. Since so much of the tour is visual, however, visitors from countries such as Japan, Germany, France, Spain and many others have enjoyed the tour just the same!

TCM Classic Film Tour (Bus)

  • Where does the tour end?
  • Near Grand Central Station (Madison Avenue between 42nd and 43rd Streets)

When Harry Met Seinfeld Tour (Bus)

  • Where does the tour end?
  • The tour ends at McGee’s Pub (240 West 55th Street between 8th Ave & Broadway)

Sopranos Sites Tour (Bus)

  • Where does the tour end?
  • At the end of the tour, the bus heads back to Manhattan to drop off at 40th Street and 7th Avenue, just one block north from where the tour began.

  • Is there an age limit on this tour?
  • Children under 18 years old, including babies, are unfortunately not allowed on the tour, as the content of the tour and several of its stops are not suitable for young children. Please also keep in mind that a couple of the stops on the tour – such as the Bada Bing – do have their own age minimums, and it is up to the discretion of these establishments whom to allow in.

  • What exact locations do we visit?
  • The exact itinerary and route of the tour varies somewhat from tour to tour, so we can’t say ahead of time exactly which locations will be visited on a specific tour. There are usually 3-4 scheduled stops on each tour, but due to weather, traffic conditions, etc, tour routes may differ from tour to tour. The Bada Bing is a location that is almost always stops on the tour. Please note that Tony’s house on the TV show is not an included stop on the tour because: * The house is located an hour away from the tour route. * The house is located in a private residential neighborhood that does not allow tour buses.

  • Can I buy Sopranos merchandise on the tour?
  • Yes. You have the opportunity to purchase Sopranos merchandise at one of the scheduled stops on the tour.

  • Do we get to meet one of the actors from the show on the tour?
  • While the actor who plays Vito often makes appearances at the start of the tour, this is subject to his availability. Due to his hectic and often unpredictable filming schedule, we never know until the day of the tour whether he will be able to make it. Cross your fingers!

The Real Housewives of New York City Tour (Bus)

  • Where does the tour end?
  • The tour ends at The Shop at NBC Studios.

  • Is there an age limit on this tour?
  • Children under 13 years old, including babies, are unfortunately not allowed on the tour, as the content of the tour and several of its stops are not suitable for young children. This is a “PG-13” tour, based on the BRAVO series; adult language is used and adult situations discussed. Additionally, tour participants under the age of 13 must be accompanied by an adult of at least 18 years of age. Please also keep in mind that a couple of the stops on tour – a few bars and other establishments – do have their own age minimums, and it is up to the discretion of these establishments whom to allow in.

  • What type of ticket should I buy?
  • All participants must have a full priced adult ticket.

  • Is this a good sightseeing tour?
  • Yes. Besides highlighting locations from “The Real Housewives of New York City,” the tour travels through much of Manhattan while highlighting the specific locations that are the tour’s main focus. As a result, customers often find this tour an ideal way to tour the city. While the tour does not visit such Manhattan landmarks as the Statue of Liberty or Empire State Building, you will be visiting neighborhoods such as Chelsea, Meatpacking District, Greenwich Village, SoHo, and the Upper East Side.

  • Are the tours conducted in English only?
  • Please view our website for tour options. ”The Real Housewives Tour of New York City” is currently available in English only.

  • Will I meet one of the “Housewives” on this tour?
  • You will not meet any of the housewives on this tour.

Central Park TV & Movie Sites Tour (Walking)

  • Where does the tour end?
  • The Central Park TV & Movie Sites Tour ends at Tavern on  the Green (67th Street and Central Park West)

  • Is there an age limit on this tour?
  • There is no age limit on this tour.

  • Is this a good general sightseeing tour of the park?
  • Yes. While the Central Park TV & Movie Sites walking tour  is not a typical New York sightseeing tour, it does include a number of landmarks throughout the park. It’s a unique, entertaining way to tour the park with a knowledgeable guide to educate you along the way.

  • What type of ticket should I buy for a very young child?
  • Children age five and under do not need a ticket to attend the tour. Children 6-10 need to purchase a child ticket.

  • Are the tours conducted in English only?
  • Yes, the tour is only conducted in English at this time. Since so much of the tour is visual, however, visitors from countries such as Japan, Germany, France, Spain and many others have enjoyed the tour just the same!

  • Is the tour wheelchair accessible?
  • Because of some stairways in the park, the normal route that this tour follows is not wheelchair accessible. However, a longer, wheelchair accessible route is possible on privately booked tours, with advance notice to On Location Tours.

Holiday Lights & Movie Sites Tour (Bus)

  • Where does this tour end?
  • The Holiday Lights & Movie Sites Tour ends at Macy’s (34th and Herald Square)

  • Is this tour conducted in English only?
  • Yes.

Combo Package (NYC TV & Movie Tour and Madame Tussauds)

  • How does the Combo Tour work?
  • When you purchase your tickets for the Combo: NYC TV & Movie Tour + Madame Tussauds, your space will be guaranteed on the NYC TV & Movie Tour for the date and time for which you bought tickets, and your purchase will also entitle you to an all-access pass to Madame Tussauds. You may use the all-access pass to Madame Tussauds on any day or time of your choosing (either before or after your bus tour).

  • What is the difference between the Combo Tour and the regular NYC TV & Movie Tour?
  • The difference is that in addition to the NYC TV & Movie Tour ticket, the Combo Tour also includes an all-access pass to Madame Tussauds. This is an all for one, reduced, package price. After you purchase the combo tickets, you will be guaranteed on the NYC TV & Movie Tour for the date and time for which you bought tickets. You can use your all-access pass to Madame Tussauds on any day or time you choose. (If you decide that the standalone NYC TV & Movie Tour is a better fit for you, you can get information and purchase tickets for it at https://onlocationtours.com/tour/new-york-tv-movie/).

  • How far in advance should I buy my tickets?
  • To receive the reduced, discounted Combo Tour price you must purchase your tickets no later than three days (72 hours) before the NYC TV & Movie Tour that you would like to attend. However, the NYC TV & Movie Tour does sell out well in advance, so as soon as you are sure of the time and date you’d like to go on the TV and Movie Tour, you should buy your Combo Tour tickets. (If it is already less than three days from when you would like to take the NYC TV & Movie Tour, you can still book this as a standalone tour, you are just no longer able to book it in combination with the Madame Tussauds component.)

  • Are there any further discounts available for the Combo Tour package?
  • No. Since this combo tour package is already significantly discounted from the price you would pay if you bought the two tours separately, no further discounting of any kind is available for this specially priced package.

  • Can I book a private version of the Combo Tour?
  • No. Private versions of the Combo Tour are not available. You may, however, book a private version of the standalone NYC TV & Movie Tour by contacting On Location Tours directly ([email protected]).

  • What type of ticket should I buy if I’m bringing a very young child?
  • If a child is age five or younger and will be sitting on your lap during the entire bus tour, you do not need to purchase a ticket for them. If they will be requiring a seat, however, you will need to purchase a Child ticket. Note that children three and under receive free entrance into Madame Tussauds, but children ages 4 and 5 must have a reduced priced ticket obtained for them upon arrival.

  • Where does the bus tour end?
  • The tour ends at McGee’s Pub (240 West 55th Street between 8th Ave & Broadway)

  • Is this a good sightseeing tour?
  • Yes. The tour travels through much of Manhattan while highlighting the specific TV and movie locations that are the tour’s main focus. As a result, families and friends often find this tour an ideal way to tour the city. You will be visiting neighborhoods such as Midtown, Greenwich Village, Chelsea, SoHo and TriBeca.

  • Are the tours conducted in English only?
  • Yes, the NYC TV & Movie Tour is only conducted in English at this time. We do offer French speaking tourists the opportunity to purchase an app where they can follow along in French on the English speaking tour. Please visit our website.

  • What does the All Access Pass include?
    • Access to the attraction via the VIP express lane
    • Full access to Madame Tussauds New York, including the Ghostbusters Experience immersive walk-through
    • Entrance to the MARVEL Super Heroes 4D Film and Experience.
    • Please note Ghostbusters: Dimension, the Hyper-Reality Experience, requires an upgraded ticket. Please inquire at the admissions counter for details.

     

  • How much time do I need to explore Madame Tussauds?
  • The estimated duration of a visit to Madame Tussauds New York is 1.5 – 2 hours.

  • Where is Madame Tussauds New York located?
  • Madame Tussauds New York is located at 234 West 42nd Street (between 7th and 8th Avenues) in the heart of Times Square. Closest subway transportation: 1, 2, 3, 7, N, R, Q, W, S to Times Square, A, C, E to Port Authority or the B, D, F, V to 6th Avenue and 42nd Street.

  • What are the operational hours for Madame Tussauds?
  • Madame Tussauds is open 365 days a year. The operational hours are: Sunday – Thursday: 10am – 8pm and Friday & Saturday: 10am – 10pm.

  • Is Madame Tussauds wheelchair accessible?
  • Madame Tussauds New York is handicapped accessible. Please ask any host for assistance with elevators or getting around the attraction. Wheelchairs are available upon request at the box office on a first-come, first-served basis.

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